Shipping and Return Policies
Thank you for choosing Gifts Souq! We are delighted to bring you personalized gifts that will bring joy to your loved ones. Please take a moment to review our shipping and return policy below to ensure a smooth and pleasant shopping experience.
Shipping Information
We are committed to delivering your personalized gifts on time and in excellent condition. The shipping charges and delivery times depend on your location:
1. Within UAE:
- Dubai: AED 15
- Other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain): AED 20
- Delivery times may vary based on the destination, but typically, orders will arrive within 2-4 business days.
2. Shipping to GCC Countries:
- We offer shipping to GCC countries via DHL Express.
- Shipping costs are calculated based on the weight of the parcel and the delivery address.
- Delivery times for international orders may vary, but we strive to ensure delivery within 3-5 business days.
Return and Exchange Policy
Personalized Gifts:
Because our products are custom-made and personalized just for you, we do not accept returns or exchanges on personalized items. We take great care to ensure that your order is crafted accurately and to your specifications. Please double-check the details you provide when placing your order to ensure everything is correct.
Cancellations:
Since we begin processing your order immediately after it’s placed, cancellations are only possible within 4 hours of order placement. After 24 hours, we are unable to cancel your order.
Damaged or Defective Items:
In the rare case that your personalized gift arrives damaged or defective, please contact our customer service team within 2 days of receiving your order. We will work with you to resolve the issue, whether through a replacement or a refund.
Contact Us:
For any inquiries related to shipping or returns, please feel free to reach out to us at:
Email: support@giftssouq.com
Phone: +971-56-5638183
Thank you for shopping with Gifts Souq. We hope your personalized gifts bring a smile to your special occasions!